Frequently Asked Questions (FAQ)
šļøĀ Mattress & Pillow Questions
Q: What type of mattresses does Somnuz offer?
A: We offer a range of high-quality mattresses including memory foam, hybrid, and orthopedic optionsāall designed with comfort and spinal support in mind.
Q: Whatās the difference between your mattress models?
A: Each model varies in firmness level, material composition, and support features. Check out our Mattress Guide or visit our showroom to test them out in person.
š Shipping & Delivery
Q: Do you deliver across Singapore?
A: Yes! We provide free delivery within Singapore for all mattress orders.
Q: How long does delivery take?
A: Orders are typically delivered within 3ā7 working days, depending on availability and your location.
Q: Can I schedule a specific delivery time?
A: Yes, you can choose your preferred delivery time slot at checkout. Our team will confirm your delivery window prior to arrival.
š¬ Showroom & Experience
Q: Can I try the mattress before buying?
A: Yes! Visit our Experience Centre at Joo Seng Road to test our mattresses in person. Our sleep specialists will be happy to assist you.
Q: Do I need to make an appointment to visit?
A: Walk-ins are welcome, but booking an appointment helps us ensure you get personalized attention without waiting.
š³ Payment & Promotions
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, AMEX, PayNow, GrabPay, Shopback and major buy-now-pay-later options like Grab PayLater and Atome.
Q: Are there ongoing promotions or bundle deals?
A: Yes! Subscribe to our newsletter to get updates on the latest deals, bundle sets, and seasonal sales.
š¤ Product Care & Maintenance
Q: How do I clean my Somnuz mattress?
A: For deeper cleaning, we recommend spot cleaning with a mild detergent and allowing it to air dry completely.
Q: Do I need to flip or rotate the mattress?
A: Somnuz mattresses areĀ non-flip, but we recommend rotating them 180Ā° every 3ā6 months to maintain even wear.