Frequently Asked Questions (FAQ)
šļøĀ Mattress & Pillow Questions
Q: What type of mattresses does Somnuz offer?
A: We offer a range of high-quality mattresses including memory foam, hybrid, and orthopedic optionsāall designed with comfort and spinal support in mind.
Q: Whatās the difference between your mattress models?
A: Each model varies in firmness level, material composition, and support features. Check out our Mattress Guide or visit our showroom to test them out in person.
š Shipping & Delivery
Q: Do you deliver across Singapore?
A: Yes! We provide free delivery within Singapore for all mattress orders.
Q: How long does delivery take?
A: Orders are typically delivered within 3ā7 working days, depending on availability and your location.
Q: Can I schedule a specific delivery time?
A: Absolutely! Youāll be able to select your preferred delivery time slot during checkout. Once your order is placed, our friendly customer care team will reach out to confirm the date and timing with you. We ask for your delivery preferences so we can thoughtfully plan our routes and better meet your needs ā itās our little way of adding more ease to your experience. If there are any changes to your scheduled time, weāll be sure to inform you the day before.
š¬ Showroom & Experience
Q: Can I try the mattress before buying?
A: Yes! Visit our Experience Centre at Joo Seng Road to test our mattresses in person. Our sleep specialists will be happy to assist you.
Q: Do I need to make an appointment to visit?
A: Walk-ins are welcome, but booking an appointment helps us ensure you get personalized attention without waiting.
š³ Payment & Promotions
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, AMEX, PayNow, GrabPay, Shopback and major buy-now-pay-later options like Grab PayLater and Atome.
Q: Are there ongoing promotions or bundle deals?
A: Yes! Subscribe to our newsletter to get updates on the latest deals, bundle sets, and seasonal sales.
š¤ Product Care & Maintenance
Q: How do I clean my Somnuz mattress?
A: For deeper cleaning, we recommend spot cleaning with a mild detergent and allowing it to air dry completely.
Q: Do I need to flip or rotate the mattress?
A: Somnuz mattresses areĀ non-flip, but we recommend rotating them 180Ā° every 3ā6 months to maintain even wear.