Return & Refund Policy

Delivery

All mattresses purchased on the website will be entitled free delivery. Generally, your order will be fulfilled in 3 to 10 working days.

 

Where do we deliver?

Somnuz ships to all addresses in Singapore except for restricted locations such as selected army camps, PSA logistic, Changi cargo village (cargo centre), Sentosa and Changi airport which will require a $30 SGD surcharge. Somnuz will not ship to Jurong island and Tuas. If you aren’t sure if your location is a restricted area, do drop us an email at hello@somnuz.co

 

Surcharges for special deliveries

For locations without a lift service, $10 SGD will be charged for each level that movers need to climb without lift access (applicable to HDB and private property). In the event where incorrect delivery details are provided and our deliverymen fail to complete the delivery, there will be a surcharge of $50 SGD per failed delivery.

 

Delivery Dates

Somnuz delivers between 10am to 5pm on weekdays. We do not deliver on weekend unless specially requested by customers. Surcharge of $80 will be applied for HDB/landed and condominium for weekend delivery.

In the event of incorrect delivery details and not informing Somnuz on date changes before hand at least 3 days in advance, therefore, our deliverymen fail to complete the delivery, there will be a surcharge of $50 SGD.

 

Disposal Service

If you have opted for disposal, please ensure that the passage out of your residence (applicable to HDB and private property) is not obstructed. Our movers shall not be liable for any damage to the property in the course of rendering the service.