Customer Support
Need help with your order, delivery, showroom visit, or finding the right mattress? Our team is here to make the process simple and stress-free.
Get In Touch
Customer Service
WhatsApp: +65 6950 2657
Email: hello@somnuz.co
Hours: Monday to Friday, 11 AM to 7 PM, excluding public holidays
Experience Centre
134 Joo Seng Road, Level 2, Luventus Building, Singapore 368359
Open Daily: 11:30 AM to 9:00 PM
Walk-ins are welcome, or you can book a session with our sleep specialists.
How We Can Help
Send us your order number or question, and our team will point you to the fastest next step. If you are choosing a mattress, we can help you compare firmness, materials, and support features based on how you sleep.
Delivery Information
Free delivery within 3-10 working days across Singapore.*
Exceptions & surcharges may apply for restricted areas.
Returns & Refunds
Need to make a return? We’re here to help.
Showroom Visits
Try our mattresses at Joo Seng Road. Walk-ins welcome!
Product Care
For regular care, spot-clean your mattress with a mild detergent and allow it to air-dry completely. Somnuz mattresses are non-flip, but we recommend rotating them 180 degrees every 3 to 6 months to support even wear.
Need More Help?
Not sure what you need? Contact our friendly team for assistance.